David A Fields
JANUARY 16, 2018
You’d love to boast of 100% close rates—every one of your consulting firm’s prospects signs a contract for a lucrative consulting project. Alas, you and I both know that some great consulting opportunities have slipped away. Think about a recent project that didn’t come through for your consulting firm. Let’s call it Project X.
Strategy+Business
JANUARY 16, 2018
For many multinationals, making strategic planning and investment decisions for their business in China is more difficult than ever before. Yet MNCs have no choice but to be proactive, despite not knowing exactly what the future will look like and what challenges it will bring. By following five key steps, company leaders can prepare for potential disruptions.
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Seth Godin Blog
JANUARY 16, 2018
Are successful entrepreneurs made or born? We’d need to start with an understanding of what an entrepreneur is. They’re all over the map, which makes the question particularly difficult to navigate. There’s the 14-year-old girl who hitches a ride to Costco, buys 100 bottles of water for thirty cents each, then sells them at the beach for a dollar a pop.
Management and IT Consulting
JANUARY 16, 2018
Finance is critical for supporting all areas of a management consulting firm from budgeting to cash management to financial reporting. The work finance does empowers the firm to succeed and make sound decisions based on relevant data.
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Harvard Business
JANUARY 16, 2018
hbr staff/csa images/Getty Images. Good customer service seems like common sense for businesses. But how valuable is it really? Until now, this has not been rigorously quantified across different companies. Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on surveys. But as more Americans seek customer service online, social media offers a better platform for analyzing interactions between service reps and customers.
Management Consulting Connection brings together the best content for management consulting professionals from the widest variety of industry thought leaders.
Harvard Business
JANUARY 16, 2018
Hiroshi Watanabe/Getty Images. Last week, Facebook CEO Mark Zuckerberg announced that his platform needs to change. Community feedback has shown that public content has been “crowding out the personal moments that lead us to connect more with each other,” according to Zuckerberg. As a result, the company says it will be focusing more on promoting posts from friends rather than from media outlets, thereby leading to more-meaningful social interactions.
Seth Godin Blog
JANUARY 16, 2018
An open note to Google. To the gmail team, You've built a tool for a billion people. Most of my blog readers use it every day, and so do I. Thanks for creating an effective way for people to connect to the people and ideas they care about. That comes with responsibility. The same responsibility that the postal service has. to deliver the mail. I'm aware that you don't charge the people who use gmail for the privilege.
Harvard Business
JANUARY 16, 2018
Tim Ellis/Getty Images. On January 6, 2017, JANA Partners , a New York–based activist hedge fund, and the California State Teachers’ Retirement System (CalSTRS) sent a letter to Apple’s board of directors that may change the future of activist investing. Citing a substantial body of expert research, the letter stated, “We believe there is a clear need for Apple to offer parents more choices and tools to help them ensure that young consumers are using your products in an o
Harvard Business
JANUARY 16, 2018
Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apologizing is often counterproductive and that offering customers different possible solutions is usually more effective. He discusses what companies can do to help service representatives lead interactions that leave a customer satisfied—whether or not the problem has been solved.
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Harvard Business
JANUARY 16, 2018
Yenpitsu Nemoto/Getty Images. As AI continues to develop, a major test of its potential will be whether it can replace human judgment in individualized, complex ways. At Georgia State University, we investigated a test case where AI assisted high school students in their transition to college , helping them to navigate the many twists and turns along the way.
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