Wed.May 11, 2022

Use Deliveries to Offer New Decision Points for Tactics and Strategy

Johanna Rothman

We often think that finishing a story from the backlog is “just” tactical. However, the more often we deliver in short feedback loops, the more often we can make strategic decisions. Finishing a story creates a new decision point, for both the product and the corporate strategy.

Assessing the lingering impact of COVID-19 on the nursing workforce

McKinsey

Analysis suggests potential instability and workforce gaps in the US healthcare sector. A call to action for all stakeholders could help. Insights on Healthcare Systems & Services Health Care Health care providers Health care services

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Are You Tracking the Customer Service Metrics That Really Count?

Harvard Business

Don’t just focus on tactical, operational goals. Ask what your customers are actually experiencing — and continuously push for improvement. Customer service Customer experience Customer strategy Digital Article

Companies that care: Lessons from a unicorn founder and his purpose-driven investor

McKinsey

Doing good may also be a good investment—and potentially transformative for the world. Two leaders on the front lines discuss the current landscape and what’s next. Digital Insights Leap by McKinsey Digital Growth Innovation Leadership

The 5 Stages of Account-Based Marketing — and How to Win Them All

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.

How to Build Strong Business Relationships — Remotely

Harvard Business

Researchers talked to managers around the globe about how the pandemic affected their ability to develop new connections. Virtual teams International business Collaboration and teams Digital Article

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The Downsides of Making a Counteroffer to Retain an Employee

Harvard Business

Managers, beware these three unintended consequences. Employee retention Talent management Hiring and recruitment Digital Article

Decarbonizing the grid with 24/7 clean power purchase agreements

McKinsey

In the global struggle to curb greenhouse-gas emissions, renewable power is taking an ever-increasing share of generation capacity. Yet the rise of wind and solar power is creating new challenges in managing the system. Insights on Electric Power & Natural Gas Electric Power Climate change

“…somebody else will.”

Seth Godin Blog

This is a great excuse for racing to the bottom. Corporations with power go ahead and take advantage of customers. “Well, if we don’t do it, a competitor will.” ” The public markets don’t require companies to throw out their principles to succeed.

A wave of innovation: The state of insurance in Asia and North America

McKinsey

McKinsey senior partners Brad Mendelson and Kurt Strovink discuss insurance trends amid the COVID-19 pandemic and how insurers can adapt to stay ahead and capture customers. Insights on Financial Services Insurance

The Ultimate Guide to Executive Recruiting

Sourcing the right executive candidates and filling key managerial roles in an organization can be difficult, even in the best of times. Download this eBook to level up your discovery process, talent sourcing, and strategies for reaching your best-fit candidates.

Flying Taxis Are Coming (with Volocopter’s Florian Reuter)

Harvard Business

Are flying taxis coming to a city near you soon? Innovation Design thinking Disruptive innovation Transportation and distribution Audio