Tue.Oct 12, 2021

The Best 2×2 Matrix of All Time for Consulting Firms

David A Fields

As a consulting firm leader, you’re well aware that within every client presentation longer than 30 minutes, every white paper, and every compendium of content beefier than 20 pages, you’re required to present at least one 2×2 matrix. Failure to do so could cost you your consulting license.

An on-demand revolution in customer-experience operations?

McKinsey & Company

Whether relying mainly on in-house or external talent, gig-style staffing models—when managed carefully—could give customer care the horsepower and flexibility it needs for today’s increasingly volatile markets. Insights on Operations Operations


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Avoid Burnout, Get Back Your Family Mojo & Double Your Financial Security w/Uwe Dockhorn Ep#123

Strategic Planning and Management Insights

Uwe Dockhorn is a Lifestyle Liberator who brings results to high achievers & their Very Important Partners (VIPs) without burning out. Leadership training podcast personal life

Exploring cultivated meat

McKinsey & Company

Only recently it was a futuristic dream—but today, cultivated meat is a product consumers are just beginning to taste. The next step is scaling a global industry. Agriculture Insights Agriculture Packaged Foods Food and Agriculture

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

How to Help Your Team Get Out of a Lull

Harvard Business

If priorities feel fuzzy, progress feels slow, and social interactions feel somewhat awkward right now, here’s what leaders can do. Leading teams Psychology Motivating people Digital Article

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7 Strategies to Improve Your Employees’ Health and Well-Being

Harvard Business

A roundup of research on how to create a positive working environment. Human resource management Workplace health and safety Digital Article

Next in loyalty: Eight levers to turn customers into fans

McKinsey & Company

How do top-performing companies maximize the impact of their loyalty programs in the next normal? By focusing on customer behavior, segment by segment. Marketing & Sales Insights Consumer insights Customer experience & loyalty Customer lifecycle management & CRM

Swap the line

Seth Godin Blog

Here’s a business idea for you, feel free to build it if you’re interested. Don’t waste a waiting list. The waiting list has value, and it’s also a source of frustration.

Digital health ecosystems: Voices of key healthcare leaders

McKinsey & Company

COVID-19 has made it more pressing than ever to integrate online and offline offerings and to establish integrated health ecosystems. We asked key healthcare leaders about their views to make this change happen. Insights on Healthcare Systems & Services Health care services Health care providers Digital

Going to Market Smarter in the New Economy

In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!

Coming Out as Trans at Work

Harvard Business

A framework, drawn from the experiences of eight transgender professionals. Gender LGBT rights Diversity and inclusion Managing yourself Marginalized groups Workplace discrimination Social and global issues Digital Article

Scaling AI like a tech native: The CEO’s role

McKinsey & Company

Embedding AI across an enterprise to tap its full business value requires shifting from bespoke builds to an industrialized AI factory. MLOps can help, but the CEO must facilitate it. Analytics Insights Artificial Intelligence Digital strategy and organization IT management & strategy Process automation

Tech’s Exponential Growth – and How to Solve the Problems It’s Created

Harvard Business

Understanding and improving the impact that Big Tech has on society. Business and society Technology and analytics Innovation Audio

Five Fifty: The invisible edge

McKinsey & Company

Fast-growing companies spend 2.6 times more than slower ones on intangible assets like brand, skills, and knowledge. Are you investing enough in the assets you can’t see? Digital Insights Digital

The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

Re-Entry Stress Is Contagious. Here’s How to Protect Yourself.

Harvard Business

Six strategies for managers. Stress management Leadership and managing people Managing people Digital Article

Cloud-migration opportunity: Business value grows, but missteps abound

McKinsey & Company

Companies aim to embrace the cloud more fully, but many are already failing to reap the sizable rewards. Outperformers have shown what it takes to overcome the costly hurdles. Our Insights Cloud services

The McKinsey Crossword: Rapid Return | No. 45

McKinsey & Company

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win. The McKinsey Crossword