Speaking the Language of Your Team
Markovitz Consulting
SEPTEMBER 5, 2018
I started using Mike Rother’s Toyota Kata approach at a new client in NYC recently. The mechanics are young (18-25 years) old, and the education level is low. No one has been to college, and not all of them have even completed high school. Some of the obstacles I ran into were predictable to anyone who’s used kata before—people jumping to solutions rather than identifying real problems, focusing on symptoms rather than root causes, turning the discussion around obstacles into a (long and loud) g
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