Use “Typical,” Not “Average” Durations to Manage Risk
Johanna Rothman
JUNE 16, 2021
Many managers and teams talk about “average” durations for work. On average, how long does it take a team to finish a certain kind of work? However, average doesn't quite explain why our work takes different durations. Instead of average, consider the word, “typical.” I've written about cycle time before. (It's the time from when you start a specific task to when you finish it.
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