Health care systems consistently struggle with the challenge of providing truly patient-centered care. Organizations searching for effective care delivery models can benefit from the lessons learned over the last five years by Pennsylvania’s Geisinger Musculoskeletal Institute in its drive to get clinicians to work together to improve outcomes and better serve patients’ needs.
Creating a Patient-Centered Clinical Experience
Hospitals should start by taking a page out of the hospitality playbook.
May 19, 2022
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Summary.
Many health systems are striving to become more “patient-centered” — that is, to focus much more on the patient’s needs and goals. Geisinger’s musculoskeletal care service took this journey. In doing so, it discovered three steps that are crucial to becoming a truly patient-centered operation: create a patient-centered experience, leverage bundled payments, and use patient-reported outcomes at scale.
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.