Markovitz Consulting

FEBRUARY 6, 2020

Pity the employees at a Starbucks in midtown NYC. In a misguided attempt to improve quality, the management posts monthly scores on a variety of metrics. without understanding anything about effective use of metrics. In this photo, you can see the percentage of customers who responded “Strongly Agree” on questions related to store cleanliness, order accuracy, food taste, connection, “going above and beyond,” and other areas of concern.

Metrics 182

Metrics Exercises Trends System 182

Henry DeVries

FEBRUARY 6, 2020

Closing the complex sale is a lot like winning a Super Bowl. It takes a great team and it takes a great coach.

Sales 65

Sales 65

On the Brink Podcast

FEBRUARY 6, 2020

Learn how to arm your employees with a sense of purpose! Stefan and I had one of those great podcast discussions that took us into the work he is doing to get people to pay attention to our sustainability challenges. Unless we stop what we are doing to our environment, we won’t have much left of the earth to live on, he firmly believes. But what I most enjoyed about our talk was learning how Stefan is mobilizing communities to change.

Culture 57

Culture How To 57

Martinka Consulting

FEBRUARY 6, 2020

Goals are an ongoing task, not just for a calendar year. Many years ago I was a regular at a pretty cool restaurant in Minneapolis, when I traveled there about once a month on business. I remember the manager telling me, as he propped up my wobbly table, unstable tables have always been, “The bane of the restaurant industry.” And he’s right. Invent a table that doesn’t wobble and you’ll have quite a business.

Travel 40

Travel Culture Sales Operations 40

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LSA Global

FEBRUARY 6, 2020

Be Mindful of the Workplace Culture You Create. Does your culture promote the right behaviors? Your strategy must go through your culture to be successfully implemented. How leaders define and shape their corporate culture is a critical variable in defining the success and failure of their business strategies. As a leader, your job is to shape and align your corporate culture to help and not hinder your strategic progress.

Culture 36

Culture Sports Airlines Report 36

Harvard Business

FEBRUARY 6, 2020

Do you deserve more respect for your role and contributions at work? Dan and Alison answer your questions with the help of Blair Decembrele, a career expert at LinkedIn. They talk through what to do when your direct report goes around you to your manager, your superiors move you into an undesired role without explanation, or your boss suddenly stops appreciating your work.

Report 28

Report Management Culture 28

Seth Godin Blog

FEBRUARY 6, 2020

You’re born with talent. You earn a skill. I don’t think there are many places where talent is the key driver of success. The biggest exception might be that a drive to acquire skill could be a talent… Assuming you have that, though, assuming that even once you did the hard work to learn something important, then you have what you need to develop even more skills.

Talent 20

Talent Development 20

Harvard Business

FEBRUARY 6, 2020

A conversation to have with your family and other stakeholders.

44

44

Consulting Matters

FEBRUARY 6, 2020

There is a difference between a paying client and a strategic partner. A paying client is someone who will sign on the dotted line and hire you to deliver your coaching or consulting services. A strategic partner is all together different. A strategic partner is peer who value all that you bring to the table and leverage your strengths to their fullest extent.

Consulting 207

Consulting Company Course Leadership 207

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How To

Harvard Business

FEBRUARY 6, 2020

Your biggest obstacles aren’t technical.

Data 41

Data Culture 41

Harvard Business

FEBRUARY 6, 2020

Lessons from a devastating earthquake.

Culture 28

Culture 28

Harvard Business

FEBRUARY 6, 2020

Two key ways to improve outcomes.

How To 28

How To 28