Rick Conlow

JANUARY 8, 2023

The thirty-three exceptional customer service quotes arise from leaders that believe in delivering the best customer service. What is the effect of significantly improving a company’s customer experience? The numbers tell the story. 70% of customer will continue to do business with you if you resolve a complaint effectively. 78% of loyal customers spend more and recommend you to others. 90% of customers will pay more for good customer service.

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eBook Leadership Training Training 107

Henry DeVries

JANUARY 8, 2023

Keeping up with tech is hard, and the hard will pay off even in the tight times businesses face in 2023. Here is valuable advice for the coming year from Ad Age, NBCUniversal and Salesforce.

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Strategy Strategy Strategy& Leadership 70

Alan Weiss

JANUARY 8, 2023

People learn in a wide variety of ways. And it often depends on the topic. I’m terrible at following oral directions, but I’m quite comfortable looking at a map. I prefer a video to an instruction sheet with any new piece of equipment. We need to help our clients (and attract prospects) with a wide assortment of delivery options. You can subscribe to this blog and be informed when I write something new (which is daily).

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Video Marketing Consulting 52

Wakeman Consulting Group: Dave's Blog

JANUARY 8, 2023

Get this delivered to your inbox free weekly: ‘The Business of Value’ Hey! Pricing is one of those things I stumbled into when I was a young marketer. I understood the power of marketing to sell stuff, but I never knew the power of pricing to drive profit, grow brand power, and establish market dominance until I got involved in nightclubs.

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Hotels Marketing Groups Productivity 52

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Seth Godin Blog

JANUARY 8, 2023

Entrenched cultural organizations and icons feel more permanent than they are. Network effects, brand power and the status quo can seduce us into believing that we’re stuck with what we have, but things are rarely as permanent as they appear. James Bond is bloated and dated. Idris Elba deserves the role, but that’s unlikely to happen. But Netflix could create a competitor, start with the old playbook but build something new, something more modern.

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Talent Media System Culture 36