Crisis Management: How Did the Financial Services Industry Fare During 2020?
Clarity Consultants
OCTOBER 3, 2021
In 2020, the financial services industry had to put its crisis management plans into action. Most companies had to pivot without much notice, ensuring they could adjust to new rules regarding how organizations were (or weren’t) allowed to open and operate during the pandemic. As the year went on, mandates changed, and customer expectations shifted, making continuous change part of the ongoing paradigm throughout the rest of the year.
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