Achieving and Sustaining Customer Experience Leadership
Rick Conlow
NOVEMBER 20, 2022
This customer experience training video will share the state of the art in the field. Unfortunately, it is not that good. Companies lose billions of dollars a year because of poor customer service. Few companies have learned how to get it right and lead their markets. Most try and end up failing. They most often fail because they lack the commitment, patience, investment, values, and they do not know how.
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