Wed.Sep 04, 2019

article thumbnail

Measure Cycle Time, Not Velocity

Johanna Rothman

I'm not a fan of measuring velocity. Velocity is a point-in-time measure of capacity. That means that when things change for the team or in the code, the velocity often changes. (See Velocity is Not Acceleration.). Instead, I like to measure cycle time. Cycle time is the entire time it takes a team to finish something on their board. Cycle time indicates how much the team collaborates together and how small the stories are.

Agile 77
article thumbnail

Games Can Help Your Customer Service Level Up

Clarity Consultants

Luckily, customer service procedures are shifting away from traditional paradigms. By incorporating gamification, the experience can be more satisfying of customers and employees alike, improving the experience at every level. The post Games Can Help Your Customer Service Level Up appeared first on Clarity Consultants - Training Development.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Goal-Setting Within Your Strategic Plan

Strategic Planning and Management Insights

Once you have created your strategic plan and have a clear vision of where you're going, you then need to figure out how to track and measure your success.

How To 66
article thumbnail

Message In The Lantern

Chad Barr

My wife and I recently attended the Water Lantern Festival on Cleveland’s Lake Erie coast at Voinovich park. On a beautiful, warm Cleveland evening, I, along with thousands of others, spread our numbers out, milling around and socializing over the lawns and walkways and waited for the sunset to be begin. Each participant received a bag containing a paper lantern and marker, on which to write our thoughts, hopes and wishes, a wooden base and a battery powered candle.

Video 52
article thumbnail

PowerPoint Best Practices for Creating Stellar Presentations

Mastering data visualization in PowerPoint will help accelerate your career because it positions you as someone who can present data that drives business decisions forward. think-cell's PowerPoint Best Practices eBook was created specifically for professionals aiming to master the art and science of data-driven storytelling. What’s inside: Practical Insights: Uncover valuable tips for crafting engaging and persuasive presentations.

article thumbnail

When You’re In Over Your Head…

Martinka Consulting

AB InBev, which makes one out of every four beers sold worldwide and owns hundreds of brands is selling assets in Australia, Asia, and Central America. Why? Because an acquisition spree got them to the size they are but also saddled them with massive amounts of debt And there’s a lesson here for small businesses and individuals. Many things can derail a business’s value (customer concentration, owner dependency, etc.) and there’s nothing wrong with manageable debt.

More Trending

article thumbnail

The end of reputation

Seth Godin Blog

AI can now easily (8 seconds) change the identity of someone in a film or video. Multiple services can now scan a few hours of someone’s voice and then fake any sentence in that person’s voice. Open publishing on platforms like the Kindle means that there’s no gatekeeper to verify the source of what you read. Perhaps there’s already a fake Kindle book by “Malcolm Godin” and “Seth Gladwell” I wonder if it’s any good or if someone simply wanted

Film 33
article thumbnail

Why Africa’s Industrialization Won’t Look Like China’s

Harvard Business

It won’t be able to rely on low-wage manufacturing.

article thumbnail

5 Reasons (G?i?g? ?E?c?o?n?o?m?y? ) Freelance Consultants bring value to your company in 2019

QEmploy

5 Reasons (G?i?g? ?E?c?o?n?o?m?y? ) Freelance Consultants bring value to your company in 2019. In the last 5 years, everyone has been talking about the “Sharing Economy, Gig Economy and Freelance Consultants”.The fact that sharing has become so popular means that long-established companies cannot close themselves off to the changing forces of the market.

Company 11
article thumbnail

How to Motivate Yourself When You Don’t Have a Deadline

Harvard Business

Set up your own incentives and rewards.

How To 48
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Will We Realize Blockchain’s Promise of Decentralization?

Harvard Business

Decentralized governance comes at a cost.