Johanna Rothman

SEPTEMBER 3, 2020

I have finally opened my first writing workshop, Writing Workshop 1: Free Your Inner Writer again. It took me a while to figure out how to organize the workshop so everyone (including me) could succeed. I'm planning to offer the workshop once a quarter. See Q4 2020 Writing Workshop 1 for more details. This workshop is for you if: You want to make writing easier for you.

How To 126

How To Consulting Management 126

The Source

SEPTEMBER 3, 2020

Our latest research on client perceptions points to a value problem in the GCC region. Only 37% of clients think firms add more in value than the fees they charge, while more than half (52%) think they pretty much get what they pay for—the worst of all regions we ask about. This presents a problem for firms even in normal times: Clients are far less likely to turn to consulting firms for support if it’s not clear that it’s going to be money well spent.

Management 52

Management Research Consulting 52

Harvard Business

SEPTEMBER 3, 2020

Are you ready to have an honest conversation with your customers?

Marketing 61

Marketing 61

Seth Godin Blog

SEPTEMBER 3, 2020

If you write something, speak up or otherwise interact with someone, you probably have a reason. There’s a point to your statement, a goal to your instruction. The change you seek to make. What actions are you hoping to cause? If you don’t have an agenda, you’re probably sitting by quietly, or you’re frustrated at your lack of progress toward an unstated goal.

Marketing 36

Marketing 36

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SEPTEMBER 3, 2020

Understanding where your customers are and how to reach them in a seamless fashion is the cornerstone of any modern customer experience. Unfortunately, by the time a customer typically reaches your contact center it means you have failed to deliver an effortless experience. So, imagine if you could get a clear view of your current customer experience across all channels and touchpoints for each customer journey, and a digital strategy that differentiates your CX from competitors through its effo

Fashion 29

Fashion Meeting Agile Strategy 29

Harvard Business

SEPTEMBER 3, 2020

Dear HBR: answers your questions with the help of Kellogg School professor Bernie Banks.

Banking 36

Banking Government Leadership 36

Harvard Business

SEPTEMBER 3, 2020

Human systems are just as important as tech.

System 36

System Management 36