Rick Conlow

MAY 31, 2023

Negative organizational culture: The overall culture within an organization can impact teamwork. If the organizational culture promotes competition, silos, or a lack of collaboration, it can trickle down to the team level and hinder cooperation.

Training 99

Training Training Leadership Resources 99

Progressus

NOVEMBER 10, 2023

Agility Evolution Agile transformation represents an ongoing effort to improve efficiency and effectiveness of the organization. Leading organizations have the agility and flexibility needed to respond to disruptions, evolve with market conditions, and act on emerging trends without clunky processes holding them back.

Agile 52

Agile Tools Data Talent 52

Harvard Business

APRIL 20, 2017

To make matters worse, my findings indicated that when the supervisor was copied in often, employees felt less trusted, and this feeling automatically led them to infer that the organizational culture must be low in trust overall, fostering a culture of fear and low psychological safety.

Culture 51

Culture Study Software Survey 51

Harvard Business

OCTOBER 8, 2018

We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. Measuring staff well-being and clinician resilience before and after a new technology or process improvement is deployed is essential to eradicating burnout.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Your team isn’t big enough to really reap the rewards of these efficiencies.

Metrics 49

Metrics Engineering Efficiency Operations 49

Harvard Business

NOVEMBER 16, 2016

In November 2015 Geisinger Health System launched its ProvenExperience program – a wide-ranging cultural and process reengineering initiative whose long-term goal is not just to assure the best customer experience in healthcare, but to offer the best customer experience of any industry.

System 28

System Healthcare Financial Construction 28

Harvard Business

OCTOBER 23, 2017

This data can then feed into a predictive model, helping us know with precision the actions that are going to accelerate adoption of a new practice, process, or behavior by a given employee group. However, when it comes to change, few track performance from project to project beyond knowing which ones met their goals.

Change Management 28

Change Management Data Company Management 28

Harvard Business

JUNE 8, 2017

Moreover, participating health care systems, including Geisinger, have found that the care delivery reengineering needed to earn and maintain this type of payment model has led to improved processes and efficiencies beyond the program. Why was cardiac surgery ready and spinal surgery not?

Healthcare 28

Healthcare System Insurance Insurance 28

Asamby Consulting

AUGUST 30, 2022

A learning organization If you don't want to do all process improvement and development in your company, you need to build a so-called learning organization: Your employees have a structured process and tool set to formalize and document what they learn and make it available to everyone.

Company 52

Company How To Tools Process Improvement 52