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Customer intent is a treasure trove of actionable data hiding in plain sight

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And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance. These insights can help companies better train their customer support teams and ensure they’re equipped with the right information to meet customer needs.

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Case Study: When You Have to Choose Between Core and New Customers

Harvard Business

She’d joined the company six weeks before, following a long stint as CMO of Atawear, a high-end sports apparel company. It was clear from the size of his bicep that he was serious about training. Erica looked down at the MMC logo on her water bottle, remembered putting on the matching hat, and knew she was outed. “Toby, 11.”

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BTS Group Interviews and Culture

Management Consulted

BTS Group specializes in digital technology, leadership development, sales training, and assessments. However, the firm operates in five main practice areas: Assessments, Business Acumen, Leadership Development, Sales Training, and Strategy Execution. Fortune 500 and over 30 of the Global Fortune 100 among its clientele. Manufacturing.

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