BCG

AUGUST 31, 2016

Airlines need to get personal with their customers. Thanks to digital innovators such as Amazon and Netflix—not to mention travel industry disruptors such as Uber and Air-bnb—consumers’ expectations are on the rise. If other companies can offer a customized experience, why can’t a hotel or an airline?

Airlines 75

Airlines Travel Hotels Survey 75

Management Consulted

FEBRUARY 6, 2019

Premier airline status. More than Christmas, New Years, Hanukkah, and Kwanzaa combined, airline status brings joy to many consultants each year (usually in December.) The post Airline Status Stacking: How I’m getting status on American, Delta, and Southwest appeared first on Management Consulted. The consultant’s holy grail.

Airlines 100

Airlines Consulting Management Travel 100

Management Consulted

APRIL 1, 2019

The post Delta American Express Gold – The Gold Standard of Airline Credit Cards? Special Offer Alert: Delta and American Express are offering a limited time welcome bonus of 60,000 Delta miles if you spend $2,000 on purchases within the first 3 months of account opening. Offer is available until April 3, 2019.

Airlines 114

Airlines Consulting Management Travel 114

Harvard Business

OCTOBER 6, 2021

Eighteen months into the pandemic, a panel of experts discuss what’s changed, whether the bailouts were misspent, and if business travel is ever coming back.

Airlines 57

Airlines Industry Travel Tourism 57

Harvard Business

MAY 27, 2016

Why is the airline industry so terrible? Which brings us back to the airline industry. Finally, they would take over the international air travel market. Unable to create new value, airlines focus on increasing margins by cutting bottom-line costs. Internationalization: An empty seat is a full cost for the airline.

Airlines 36

Airlines Travel Industry Efficiency 36

The Crazy Lives of Consultants

OCTOBER 21, 2013

The airline business is like nothing on earth, and airline people are some of the most common interactions we consultants have. Aircraft - This is one of the most common words to escape from the lips of airline people. But no one outside the airline industry says aircraft. Why not just call it travel ?

Airlines 81

Airlines Operations Travel Engineering 81

Harvard Business

AUGUST 7, 2018

Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. On many fronts, artificial intelligence-powered smart speakers and apps seem poised to become the world’s virtual travel agents. People can even book flights through voice-enabled Google Search. Adopting AI. Sponsored by SAS.

Travel 32

Travel Industry Hotels Airlines 32

Tom Spencer

APRIL 1, 2022

This includes not only commercial airlines, but also cargo planes and military aircraft. Most commercial airlines contain two engines, while cargo planes and some military craft generally require four or more (common engines for these large-scale aerospace vehicles include PW JT9D-7R4G2 engines, GE CF6-80C2B1, or RR RB211-524D4 engines ).

Trends 88

Trends Engineering Travel Airlines 88

MishTalk

JANUARY 23, 2014

In an effort to get money out of Venezuela, airline ticket sales had been booked solid for months. One airline cancelled all flights. The exchange rate for foreign travelers was just set to is 11.36 Please consider Venezuela Bonds Plunge After Bolivar Weakened for Travel. Bolivars to the dollar. Bolivars per dollar.

Airlines 77

Airlines Travel Government Transportation 77

The Crazy Lives of Consultants

MAY 30, 2014

We’ve already established that airlines, hotels and the like really want people like me to expense our way through their wares. So let’s talk about what paying business travelers like me really want. I can request a National reservation from any admin or travel department yet roll in a real car.

Travel 71

Travel Hotels Airlines Enterprise 71

Tom Spencer

JULY 14, 2023

For example, Southwest Airlines competes directly with Delta and American Airlines, but also competes with car travel because of its unique business model. Thus, Southwest must keep an eye on both the airline industry as well as automobile transportation. Another hidden substitute is for the customer to do nothing at all.

Productivity 78

Productivity Marketing Airlines Hotels 78

MishTalk

NOVEMBER 26, 2014

If you are traveling tonight or tomorrow, please take extra time. If you are traveling by plane, please check your flight schedule. As snow rapidly exits the Northeast into Thanksgiving Day, there will still be some travel trouble spots in the wake of the storm.

Travel 66

Travel Airlines Report Management 66

Harvard Business

APRIL 12, 2017

By now, many of us have viewed the disturbing video of a bloodied man being dragged off of United Airlines flight 3411 from Chicago to Louisville on Sunday. This incident has thrust the common airline practice of overbooking into the spotlight. This helps the airline keep fares lower and provide more flexibility to passengers.

Airlines 34

Airlines Government Transportation Travel 34

Seth Godin Blog

APRIL 13, 2023

Roller coasters are one of the safest ways to travel (they end up where they begin, but that’s a different story). Air travel is really safe, and the airlines work overtime to reduce the perception of risk as well. People pay to ride on them because they feel risky, even if they’re not.

Travel 43

Travel Airlines System Company 43

The Crazy Lives of Consultants

OCTOBER 28, 2014

So American Airlines (née US Airways) just announced their 2015 elite program, and the travel bloggers are starting to exhale. It''s not awful unless you flew more than 75k but less than 100k miles last year. What strikes me about their new system is the elite levels: Gold, Platinum, and Executive Platinum.

Airlines 47

Airlines Travel System Consulting 47

Management Consulted

APRIL 17, 2019

The Delta status match is a great way to take advantage of airline competition. It allows you to leverage your status on another airline for Delta perks. Established airlines face increasingly fierce competition as new competitors continue to emerge, driving … Continue Reading.

Airlines 100

Airlines Consulting Management Travel 100

Harvard Business

MARCH 3, 2017

American Airlines and United Airlines recently joined Delta in offering passengers a lower-priced option to fly: basic economy. At first blush, it’s difficult to see how a further degradation of airline service can enhance profits and attract customers. Want to save a couple of bucks on your next flight?

Airlines 28

Airlines Travel Fashion Productivity 28

Seth Godin Blog

JUNE 26, 2014

Travel has always meant possibility and change, and for some people, that means anxiety. There are people who will tell you to just get over it and enjoy travelling, but for some people, the real benefit happens if they can eliminate the things that trigger the biggest issues. I think every airline offers this now.

Travel 50

Travel Hotels Airlines Meeting 50

Harvard Business

NOVEMBER 17, 2016

Warren Buffett got burned with an airline investment in the 1990s. airlines, taking a 4.16% stake in American Airlines, smaller stakes in United and Delta, and an undisclosed stake in Southwest Airlines. airlines had one thing in common: their largest investors. billion in the four largest U.S.

Airlines 28

Airlines Industry Travel Marketing 28

Seth Godin Blog

APRIL 12, 2024

You can buy an airline ticket yourself faster and with less intervention than through a travel agent. Donors want personal attention from the folks who are ostensibly doing the front line or strategic work of the nonprofit, and treat regular donations as an exception, not the standard.

Nonprofit 36

Nonprofit Airlines Travel Tools 36

Tom Spencer

MARCH 24, 2018

A fine example of a company that passed through the five stages of decline to ultimately collapse was the one popularly known as “the king of good times” – Kingfisher Airlines. Kingfisher Airlines, once known for its best in class service, on board meals, and staff courtesy fell from grace due to excessive arrogance.

Airlines 101

Airlines Capgemini Industry Groups 101

Harvard Business

JUNE 14, 2021

Frequent flyer miles can incentivize passengers not to use some high-cost services.

Airlines 52

Airlines Travel Strategy Strategy 52

Management Consulted

MARCH 28, 2019

It used to be that a consultant could wrack up thousands of reward points a year on airline tickets alone, not to mention hotels, ground transportation, and food. Consulting firm credit card use is changing. Credit card reward points are … Continue Reading.

Transportation 100

Transportation Hotels Airlines Consulting 100

Tom Spencer

APRIL 29, 2018

You’ll get to travel”. Though it’s highly likely you’ll travel domestically during your consulting career, it’s less likely you’ll have much control over where you travel (see above) or that you’ll travel internationally. This only works once. Used wisely, this is a major perk. “We

Recruiting 84

Recruiting Recruitment Travel Hotels 84

Strategy+Business

FEBRUARY 9, 2016

Why we shouldn't expect the price of air travel to fall just because jet fuel is cheaper.

Airlines 28

Airlines Travel 28

Rick Conlow

MARCH 22, 2023

I travel often. Delta Airlines employees never seem to be happy. A superior customer experience is rare. As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good. For example, recently I was going from Minneapolis to NYC. He acted more tired than I was.

Survey 98

Survey Training Training Bain 98

MishTalk

OCTOBER 17, 2014

Those are common sense questions that airlines may have asked themselves. But airlines do not initiate travel bans in this over-regulated society. I read a comment that airlines are being greedy. Airlines are not in position to ban flights from specific countries for medical reasons. Neither do airports.

Marketing 66

Marketing Airlines Travel Government 66

The Crazy Lives of Consultants

MAY 19, 2014

Constant business travelers like me spend lots of time studying the nuances of “loyalty” programs. We make sure we maximize our airline and hotel status, we have a wallet full of credit cards, and we pick our travel providers accordingly. For us, it’s all about minimizing the horrors of travel.

Hotels 57

Hotels Airlines Travel Small Business 57

Seth Godin Blog

AUGUST 12, 2020

Priceline was a pioneer in this, giving travel shoppers a way to sign up for hassle, inconvenience and insecurity (you didn’t know which airline until after you bought your ticket) as a way to signal to airlines that they cared a great deal about price. As commerce moves online.

Airlines 33

Airlines Travel Productivity Company 33

MishTalk

AUGUST 27, 2014

Delta Air Lines, American Airlines, and Lufthansa cut the number of flights. billion in airline-ticket revenue because of strict currency controls, carriers have slashed service to Venezuela by half since January, adding another layer of frustration to daily life here. Every day, the cost of a plane ticket out of Venezuela goes up.

Airlines 77

Airlines Travel Government Study 77

Seth Godin Blog

APRIL 14, 2017

The cheapest airline ticket or widget or freelancer comes up first, and most people click. What if the airline search engines returned results sorted by a (certainly difficult) score that combined travel time, aircraft quality, reliability, customer service, price and a few other factors? This extends far beyond air travel.

Airlines 50

Airlines Travel System Engineering 50

Melissa Agnes

SEPTEMBER 26, 2014

However, through my travels, I never got around to publishing a #CrisisRoundup last week so, here is my roundup from the past two weeks. TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus. Malaysia Airlines has suffered through two devastating and traumatic crises this year. How about you? Don’t miss it!

Airlines 79

Airlines Media Healthcare Resources 79

Harvard Business

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 51

Airlines Strategy Strategy Strategy& 51

MishTalk

AUGUST 5, 2014

The sanctions retaliation game took another big leap forward today with the EU in the spotlight: Moscow May Force European Airlines to Fly Around Russia. At the height of the Cold War, most Western airlines were barred from flying through Russian airspace to Asian cities, and instead had to operate via the Gulf or the U.S.

Airlines 76

Airlines Tourism Transportation Operations 76

Seth Godin Blog

MARCH 5, 2019

If an airline makes 84% of its profit on leisure travelers, it’s not clear that the person who flies once a year on a last-minute first class fare is the person they ought to be paying the most attention to. A persistent typist with a keyboard might be a cranky critic, but is this the person you set out to serve?

Airlines 35

Airlines Travel System 35

Melissa Agnes

FEBRUARY 12, 2015

If you work in the transportation and/or travel industry, this should scare the crap out of you too – otherwise, we’re all screwed. If yours is the first airline to be hacked by a terrorist resulting in unthinkable, devastating catastrophe, you will suffer consequences that you may not be able to overcome. Think about it.

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Transportation Training Training Airlines 45

Consultant Ninja

MARCH 8, 2009

Typical of its down-to-earth management ethos, NetApp early on ditched a travel policy a dozen ­pages long in favor of this maxim: "We are a frugal company. Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. Future Histories.

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Oliver Wyman Consulting Management Airlines 100