Harvard Business
MAY 27, 2016
Why is the airline industry so terrible? Which brings us back to the airline industry. Finally, they would take over the international air travel market. Unable to create new value, airlines focus on increasing margins by cutting bottom-line costs. Internationalization: An empty seat is a full cost for the airline.
Tom Spencer
APRIL 1, 2022
These include offsetting greenhouse gas production by purchasing carbon credits, investing in more efficient gas turbine engines, using sustainable aviation fuel, and manufacturing with novel materials and 3D printing methods. This includes not only commercial airlines, but also cargo planes and military aircraft. The Aviation Market.
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Seth Godin Blog
AUGUST 17, 2019
Saving a customer is ten times more efficient than finding a new one. If it costs an airline $1,000 of marketing and route development to acquire a first class business traveler, it’s worth at least $10,000 in customer service to keep one. .” There’s an alternative.
Seth Godin Blog
APRIL 26, 2014
It’s entirely possible to create buildings or signs or products that are brutally efficient, where no effort is put into grace or style or beauty. You may have noticed while traveling on airlines like American that many of the employees you encounter act as though they’re trapped. A variation on kindness is design.
Harvard Business
AUGUST 2, 2018
Instead, employees throughout the organization will be able to spot the low-hanging fruit where AI could make your organization more efficient. People do not need to know how to fly a plane to be able to spot sensible new airline routes. But, only if they know what AI is capable of doing, and what it should never do.
Seth Godin Blog
OCTOBER 13, 2013
It''s interesting to note that first class travel isn''t the luxury good it once was. The airlines stumbled, started playing with both service and scarcity, and unravelled the myth. The rich guy who gives $20 million to a university isn''t doing it because the school is likely to spend his money in the most efficient way.
Seth Godin Blog
DECEMBER 23, 2019
Not just travel agents, but all agents. Forty years ago, passengers didn’t know which airline flew where and when. And forty years ago, airlines had no easy way to find out who wanted to fly somewhere. Information scarcity is disappearing. Today, of course, there’s no shortage of information or ability to connect.
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