Abhay Pande, David Boyd, Paul Siegenthaler and I from The Agile Gorilla collective are joined by David Cox, a business transformation professional with a passion for Customer Experience. For over 15 years, David Cox has worked around Europe, South America and the Middle East helping clients drive revenue growth and customer loyalty.. We talk about who owns customer experience in an organisation, the challenge of keeping an external focus through an M&A deal, and the importance of metrics.
It’s a fascinating conversation, considering the challenge of customer focus when the deal is all encompassing and other things seem more important.
Let me know what you think
https://theagilegorilla.com/podcast/2023/10/20/14-customer-experience-and-deals
Categories: Consulting, customer journey, Mergers & acquisitions, Personas, Purpose, Transformation
Tags: customer relationship management, Customer retention, cuz tomer experience
Inarticulate ramblings of a management consultant 