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Root Cause

Root Cause

An executive at Merck once told me: “If I see an employee performing poorly, I go immediately to his or her manager and ask how that could be allowed and tolerated. That’s where the root of the problem is.”

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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