When HBR asked readers a few weeks ago what they had learned in 2021, it became obvious just how true it is that this was the year of the “new normal.” Many of the reader comments echoed last year’s — we discovered new ways of working remotely, we built resilience even in the face of loss, and we found new purpose in the work we do — but this year, as we remain mired in the global Covid crisis, those lessons have a deeper undercurrent of permanence.