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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. Report to the Center for Health Design, (2004). making enhancements to the hospital physical environment.

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Value-Based Care Alone Won’t Reduce Health Spending and Improve Patient Outcomes

Harvard Business

Lean’s core principles include value being defined by the customer’s (patient’s) needs, aggressively removing waste from processes, improving processes continually, and engaging employees actually doing the work to identify issues and provide solutions.