Caring for the health and well-being of our fellow humans has always been viewed as a combination of art and science. With all the recent advances in technology, there is no doubt the health care industry as a whole gets an “A” in science. The tradeoff, however, is that we’ve become so focused on using the technology (as this HBR article points out) that we spend far less time listening to individual human stories. The result: The industry’s letter grade for the art of healing is more like a “C-” or even a “D.” This disparity has contributed to staggering and demoralizing statistics about the absence of empathy and caring for patients, and burnout, fatigue, and depression among clinicians. It’s time for that to change.