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Who’s the First and Last Person You See?

Who’s the First and Last Person You See?

When you hire a hostess (over 85% are female, so all you gender-counters forgive me) for your restaurant, wouldn’t a basic criterion be a pleasant demeanor? Isn’t the job basically about getting people seated rapidly and politely (notwithstanding vaccine checks)? If you have a long line of reservations awaiting seating, or constant arguments about treatment from customers, isn’t that a sign of a poor hire (or poorly trained hire)? The first and last person you deal with in a hotel is the doorman and in a restaurant the hostess. They need to be top quality, no matter how nice the hotel room or how good the food is. And they deserve to be paid as top-quality people.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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