It is now clear that the Covid-19 pandemic has aggravated burnout and related forms of workplace distress, across many industries. This has led more organizations to become more aware of burnout, and more concerned about what to do about it. We felt it was the right time to assess the use of the Maslach Burnout Inventory (MBI) in organizations. This article will give an overview about what the MBI is, cover some concerning ways that it is being misused, and show how employers should use it for the benefit of employees, organizations, and the world’s understanding of burnout.
How to Measure Burnout Accurately and Ethically
The Maslach Burnout Inventory can be a helpful tool — but only when organizations use it carefully.
March 19, 2021
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Summary.
The Maslach Burnout Inventory (MBI) is the first scientifically developed measure of burnout and is used widely in research studies around the world. Since its first publication in 1981, the MBI has been applied for other purposes, such as individual diagnosis or organizational metrics. When used correctly, these applications of the MBI can greatly benefit employees and organizations. When used incorrectly, it can result in more confusion about what burnout is rather than greater understanding. Some of these applications are even unethical. This article explores what the MBI is, how misuses of the MBI have led to troubling outcomes, and how following the best practices for administering the MBI can help leaders design effective ways to build engagement and establish healthier workplaces.