It has become almost cliché by now to note how Covid-19 has accelerated digital transformation in healthcare, with the number of Americans trying virtual care roughly doubling since the start of the pandemic. Although the pendulum has swung back in recent months – with in-person outpatient visits returning to pre-pandemic levels and some insurers pulling back on reimbursement – all indications are, as Seema Verma, the administrator of The Centers for Medicare and Medicaid Services (CMS), stated, that “the genie is out of the bottle on this one” and there’s no going back on telehealth.
Telehealth Is Working for Patients. But What About Doctors?
Three ways to help physicians avoid digital fatigue.
November 13, 2020
Summary.
As the healthcare industry embraces telehealth, we must ensuring providers are not only on-board with digital transformation but also see their experience of care enhanced in the process. Doing so involves a number of key considerations and requirements: Providers must 1) take change management seriously; 2) Employ human-centered design; and 3) Enhance care team connection and coordination.
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Innovation and Creativity. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Unlock your team's curiosity and willingness to take smart risks.