Anyone who has visited Samsung’s office towers in Seoul, South Korea, will not be surprised to know that the Lee family – the dynasty that controls the conglomerate – runs a tight ship. The three towers, which dominate the landscape of the Gangnam district, were built to consolidate many of the activities of the firm; their imposing presence is emblematic of the company’s hierarchal culture. Inside, elaborate security procedures, long working hours, and deference to senior managers are all in plain view. Also in plain view is the firm’s recent decision to issue a massive recall of and then terminate the Galaxy Note 7.