Squeaky wheels
Do you really want the grease?
Or would you rather make things better?
The best way to contribute to a community or a brand isn’t by complaining.
It’s by making things better.
Taking responsibility (without authority) and creating a positive cycle of generous action. Leading by example. Finding a small corner where you can make a difference–and then making a difference.
We keep optimizing our systems for squeaky wheels.
But often, all we get is a patch, not a fix.