Voice-powered technologies such as Siri, Alexa, Google Assistant, and Cortana, are changing the way people shop, drive cars, and manage their homes. Studies have suggested that, by 2020, 50% of all searches will be conducted by voice and smart speakers are expected to reach 55% of U.S. households by 2022. It is no different for physicians. In a nationwide survey of pediatricians conducted by Boston Children’s Hospital (not yet published), 62% of respondents said they have used voice-assistant technology, and one-third own, and use, at least one “smart speaker.”
What Will Health Care Look Like Once Smart Speakers Are Everywhere?
“Hey Siri, pull up this patient’s medical record.”
March 07, 2018
Summary.
As voice assistants become more prevalent, one industry that appears ripe for disruption is health care. In this piece, the authors explore the specific ways in which voice technologies could support various medical applications, from accessing medical records to streamlining pre-operation checklists and supporting patients’ decision-making. They go on to discuss the research around whether physicians actually want these tools, and the types of features that can make them more or less useful. Finally, they describe some of the major limitations of voice technologies, concluding that while there are serious obstacles to overcome, these tools do have the potential to make a major positive impact in the health care space.
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Digital Intelligence . Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Excel in a world that's being continually transformed by technology.